Several conditions must be met before Boilpass will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.

We only allow a complete refund for items that have problems caused by Boilpass. This means that damaged items not caused by Boilpass cannot warrant a full refund.

If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

Usually Boilpass can and will offer complete and partial refunds on most of the items. However, some items on our website might have special conditions and might be non-refundable.

When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition.

All packages that warrant a complete and partial refund will have its original shipping fee (from Boilpass to you) refunded as well!

Boilpass will not be responsible for the returning shipping fee (from you to Boilpass).

Several conditions must be met before Boilpass will replace an item. Note that some of our items are non-replaceable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.

Boilpass will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from Boilpass back to you).

Boilpass will not be responsible for the returning shipping fee (from you to Boilpass).

All Boilpass items have 31 days (from customer receiving the package to the customer contacting us) before becoming non-replaceable.

Boilpass reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item.

boilpass.com will repair your item/items if there is ever a problem with it. You should also call our Customer Support Hot-line and one of our customer sales representatives will be glad to clarify for you. A repairing fee might apply depending upon the reason and condition of the damaged item.
When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please call our customer representatives for clarification.

Boilpass will ship the repaired package back to you with no charge! We will handle all the necessary shipping fees (from Boilpass back to you).

Boilpass will not be responsible for the returning shipping fee (from you to Boilpass).

All Boilpass items have one year (from customer receiving the package to the customer contacting us) before being non-eligible for repair.

Boilpass reserve the right to charge a repairing fee depending upon the reason and condition of the damaged item.

If we discover nothing wrong with the item/items, we will promptly ship the item/items back to you. You will be responsible for the shipping fees.

Non-Refundable Categories

Phone service tools

Phone service cables
Phone spare parts

Boilpass reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

Non-Replaceable Categories

Boilpass reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

If you have any problems, please feel free to contact customer service, you can click here to submit a ticket.